We encourage all our guests to familiarize themselves with our guidelines for renting a bicycle.
KEEP YOURSELF INFORMED
We ask that all guests follow information that is updated on our websites, information board and at each lift.
WEATHER AND CONDITIONS
We make our guests aware that weather and riding conditions can change in the mountains. The guest is responsible for assessing the weather and riding conditions based on their cycling skills, before purchasing a bike pass.
REFUND
No refund is given on bike passes or rent in case of bad weather, fog, snow, rain, wind or the like. If you are unsure about the weather and conditions, contact us before you buy a bike pass or book a bike. In the event of injury or illness, reimbursement will be given upon presentation of a medical certificate after a doctor's visit. Reimbursement in the event of illness or injury will only be given to the person who is ill or injured, and only for the days the bike pass / bicycle has not been used. In case of early departure due to unforeseen events, no refund will be given on bike passes or rental.
OPERATIONAL INTERRUPTION
In the event of an interruption of operation - in the event of a lift stop and / or when more than 50% of the total lenght of trails at the time of purchase cannot be used - the cardholder is entitled to a proportionate refund for the time the bike pass / bicycle cannot be used. The outage must be of at least 60 minutes duration and the sum of the outages must be more than 1/3 of the validity of the bike pass.
Operational interruptions that are beyond the control of operations management (force majeure)
In the event of an unforeseen outage that is outside the facility's control, which means that the opening hours are reduced by more than 50%, the refund shall correspond to 50% of what the cardholder / renter has paid for that day. This applies in the event of an outage as a result of, for example, weather and wind conditions, lightning strikes, floods, fires, power outages etc. Any other conditions that the Bike park could not reasonably expect to take into account at the time of purchase. It is up to the park to document that the outage is due to such conditions and that they have not had the opportunity to avoid or overcome the consequences of these. If such a case means that the facility does not open at all, the full amount for that day will be refunded.
Example: The facility opens at 10 am, and will be open until 16.00. Strong gusts of wind mean that the gondola and chairlift must be closed for the day at 12.30. Then those who have rented a bike and bought a bike pass will be refunded 50% of the amount they paid. If it closes at 13.30, nothing will be refunded, because the facility has been open more than 50% of the day.
Discounts
The customer is responsible for presenting a discount coupon / voucher / gift card before purchasing a bike pass. No refunds will be given afterwards.
ADDITIONAL BIKE RENTAL SPECIFIC TERMS
- Rental downhill bikes should not leave the bike park unless otherwise is agreed.
- Only downhill bikes can be used on Hafjell's blue, red and black downhill trails. Trail-, terrain-, gravel- and e-bikes can only be used on green trails in the bike park.
- All downhillbikes must be properly cleaned and delivered back to the bike rental before 15:30. All terrain-, trail-, gravel- and e-bikes must be cleaned and delivered by 18:00.
- All biking is on the guests own responsibility, and the guest is responsible for bringing the bike back in the same condition as when it was picked up. If the bike goes missing during the rental period, the renter is solely responsible for it.
Bike Insurance
The bike insurance covers all damages that may occur to rented equipment. If the customer chooses not to buy this insurance and damage some of the equipment, he/she is responsible for paying the cost of repairment, from our bike repair shop.
Refund for cancellation of bike rental booking and bike School
If the booking is cancelled up to one week before the rental date, Hafjell Bike Park charges 200nok service fee.
If the booking is cancelled 7 - 2 days before the rental date, your refund is 50% of the total order.
If the booking is cancelled the day before, no refund will be given.
For cancellations or other questions, e-mail: [email protected]
