FAQ
Here we have gathered the most common questions you ask us. Contact us if there is anything missing or you think we should include.
- Lift Tickets
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- Can we purchase lift tickets at your facility?
All lift tickets must be purchased online. In Hafjell, you can also get assistance with purchasing your lift ticket at the guest center at Skitorget. We charge a service fee of NOK 95 per card for all purchases at our counter but are happy to help you buy your lift ticket online if you need assistance.
- Can I reuse an old lift ticket and reload it?
Yes, as long as the card has a card number (WTP card number) on the back and it is an AXESS card, it can be reused. Select "Reload Ski Card" in the shopping cart. Read more about purchasing lift tickets here.
- Can I reload a 0-6 years lift ticket onto an existing card?
If you are purchasing this alone, it must be bought together with a new Axess WTP card with a card number. It is not possible to reload a 0-6 years ticket onto an existing card online without other tickets in the order, as purchases for NOK 0,- are not allowed. Read more about purchasing lift tickets here.
- Can I buy a ticket with a flexible day during the season?
Yes, but these are not available in the online store and must be purchased at the guest center. Read more about purchasing lift tickets here.
- I reloaded my lift ticket online. Does it need to be activated before use?
No, just head to the lift, and the ticket will be activated at the lift reader. Read more about purchasing lift tickets here.
- I purchased a new ticket online, where can I collect it?
You will receive a confirmation email with a QR code that you can scan at the pick-up boxes outside the guest center at Skitorget in Hafjell, Gondoltoppen (at the gondola exit), or at Gaia.
- How do I purchase lift tickets?
Lift tickets must be purchased online. You can choose between a new ski card or reloading an existing card. If buying a new card, select "New Ski Card" in the dropdown menu. If reloading an existing card, select "Reload Ski Card" and then enter the card number on the back of the card. Older cards will show a WTP number. You can also scan the QR code on the back of the ski card using your phone’s camera, and the card number will be filled in automatically. Still unsure? Visit this page for help with online lift ticket purchases.
- I purchased a lift ticket for a specific day but see bad weather is forecasted. Can I get a refund?
We only refund unused tickets in cases of illness, with a medical certificate provided at least one day in advance. Contact the guest center at [email protected].
- We skied in Hafjell, but several lifts were closed due to bad weather or technical issues. Will we get a refund for our tickets?
This depends on how many lifts were closed and for how long. Refund rules for operational interruptions in the resort can be found in our terms and conditions here.
- Does the lift ticket work in Kvitfjell as well?
Yes, it does. You can choose where to ski, whether to spend the entire day in Hafjell or split the day with Kvitfjell. Multi-day tickets can also be used across both resorts.
How to get to Kvitfjell (bus, train, car)
- Does the season pass also include night skiing?
Yes. The season pass can be used during both day and night skiing.
- Do you have special rates for companions?
Yes, we do. Companions receive free lift tickets upon presenting a companion card, along with the presence of both the companion and the cardholder at our guest center.
- Lifts
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- Can we bring a stroller on the gondola?
Yes, strollers are allowed in the gondola.
- Can we bring a dog on the gondola/chairlifts?
Dogs are allowed in the gondola. However, dogs are not permitted on chairlifts (even in backpacks) for safety and guest comfort reasons.
- Can a wheelchair be brought on the gondola?
Yes, wheelchairs are allowed on the gondola.
- Can children take the chairlift/gondola alone?
No, children under 10 years or shorter than 140 cm must be accompanied by an adult in the chairlift/gondola.
- Can I wear a backpack while riding the chairlift?
No, all backpacks, regardless of size, must be placed on your lap or on a free seat beside you. This is to ensure safety during loading/unloading.
- Why do lift opening hours vary?
Opening hours vary for practical reasons, such as lighting conditions. Lower lifts may open earlier than upper lifts before January. Check here for opening hours.
- Can we take the gondola to Gondoltoppen/Favn and then access the Hafjell top for cross-country skiing?
Yes, you can purchase a single gondola ticket and a Hafjell 360 single ticket. Single tickets can be purchased online. Please note that the gondola single ticket includes Moseterheisen access.
- Is it free to take the gondola back to the base?
Yes, you do not need a ticket to take the gondola back down.
- Do I need a lift ticket for the children’s area/Knerten at the base, Kids Favn, or Kids Gaia?
You need a lift ticket for Knerten at the base, but the other conveyor lifts at Gondoltoppen/Favn and Gaia are free. The Cross lift at Moseter is also free.
- How many lifts are there in Hafjell?
There is 1 gondola and 18 other lifts: 4 chairlifts, 5 T-bars, 6 platter lifts, and 3 conveyor belts.
- How long do the lifts take?
Here are estimated durations for major lifts under normal operating speeds:
- Gondola: 9 minutes and 13 seconds
- Hafjellheis 1: 6 minutes and 9 seconds
- Hafjellheis 2: 6 minutes and 7 seconds
- Hafjell 360: 7 minutes and 30 seconds
- Parking
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- Is there a cost to park at your facility?
Yes, there is a parking fee in Hafjell. Apcoa Flow app, enter your license plate number and a payment card, and the fee will be deducted automatically. The app is only available for Norwegian users. International visitors must pay at flow.apcoa.no or use a parking machine in Hafjell. The first 90 minutes of parking are free. See prices here!
- Should we arrive early to secure a parking space?
On major holidays, it may be wise to arrive early, but generally, there is always parking available. The parking areas at the base of the resort have ample capacity, and on busy winter days, parking attendants will guide you to available spaces.
- Do you have charging stations for electric vehicles?
Yes, we have 6 two-phase chargers (7kW) at the base of the resort near the gondola. Charging is done via an app or RFID tag, with a charging fee in addition to the regular parking fee.
- Lockers
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- Can we rent lockers, and what are the costs?
Yes, you can rent lockers at Skitorget in the Gondola Basement. Rentals are available online, and prices vary depending on the rental duration (from 1 day to the whole season) and the locker size. You can rent lockers for either 2 pairs of skis or 4 pairs. Smaller storage boxes for personal items are also available. Read more and book here!
- Are keys provided for the lockers?
No, access to the lockers is granted via a link sent to you after booking. The lockers are opened by pressing a button on your phone.
- Where are the lockers, and are they available 24/7?
The lockers are located in the Gondola Basement and are accessible daily from 7:00 AM to 9:00 PM.
- Slopes
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- How many slopes are there in Hafjell?
There are 50 kilometers of alpine slopes in our resort: 13 green, 7 blue, 9 red, and 1 black (some red slopes include black sections). Learn more about Hafjell here.
- We have small children who are new to skiing. Where should we start?
Take the gondola up to Gondoltoppen and Kids Favn, which has two conveyor lifts and two wide, gentle slopes perfect for beginners. There are also playful elements for ski practice. The conveyor lifts ensure even the youngest can get to the top. Gondoltoppen also has restaurants, a warm-up area, and electric grills. Another beginner-friendly area is Knerten at the base, which features a platter lift and a grill area with benches.
- When and how often are the slopes groomed?
The slopes are groomed continuously from 5:00 PM to 8:30 AM the following day.
- Terrain Parks and Children’s Areas
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- How many terrain parks are there in Hafjell?
There are three terrain parks in Hafjell: a large Main Park south of Gondoltoppen and Favn, and two smaller parks for children (Frontyard and Backyard) at Gondoltoppen. Learn more about Hafjell’s parks here.
- How many children’s areas are there in Hafjell?
We have one children’s area at Skitorget near the Hafjell Ski School. Additionally, there are larger areas with multiple conveyor lifts at Gondoltoppen/Favn and Gaiastova (Kids Gaia). These areas include conveyor lifts/tunnels, fun figures, and dedicated slopes. Learn more about our children’s areas here.
- Are there forest trails suitable for children?
Yes, starting from the 2021/2022 season, we have three new “Isa’s Forest Trails.” Two are accessible via Moseterheisen, and another, called “Isa’s Cabin Trail,” runs under the Hafjell 360 lift. Isa’s cabin in the forest is a perfect spot for a break or to meet Isa herself.
- Restrooms, Showers, and Changing Areas
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- Where can we find restrooms in the resort?
Restrooms are available at Skitorget, the Gondola Basement, the WC building at Gondoltoppen (near the gondola exit), and all resort restaurants.
- Are there changing tables available?
Changing tables are located at Skavlen Restaurant (Gondoltoppen), Hafjell Pizza (Skitorget), the Mosetertoppen WC building, and in the resort’s warm-up areas.
- Are there showers available in Hafjell?
Yes, there are three free showers in the Gondola Basement at Skitorget.
- Warm-Up Areas and Grills
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- Are there warm-up areas in the resort?
Yes, we have two warm-up areas: one above Hafjell Pizza at Skitorget and another at Gondoltoppen, just below the Hafjell 360 lift. Both are free to use.
- Can we bring our own food to eat on the slopes?
Yes, in all warm-up areas and designated huts around the resort. Restaurants, however, do not allow outside food or drinks.
- Are there grills available in the resort?
Yes, there are six grill areas in the resort: near the Family Lift, at Gondoltoppen Pavilion, near Gaiaheisen, Fjellheisen, at the Nyseterløypa and Buåsløypa intersection, and in the curve of slope 22, Bøygen.
- WiFi
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- Is there free internet at your facility?
Yes. Free WiFi is available at all major lift areas, including Skitorget, Gondoltoppen, Hafjell 360, and the Mid Station.
- Cross-Country Skiing
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- Where are the cross-country skiing trails?
The trails are accessible from Gondoltoppen/Favn, at the gondola exit. From there, you can take the lit trail to Mosetertoppen Ski Stadium and further into Øyerfjellet. You can read more about the trails in Øyerfjellet here. For updates on which trails are groomed, check skisporet.no. Note that Øyer Turskiløyper is responsible for maintaining the trails, not Hafjell. During the 2021/2022 season, the Moseterheisen lift is required to reach the trails due to construction at Favn. A single gondola ride ticket for cross-country skiing includes Moseterheisen access.
- Drones
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- I want to film using a drone in the resort. Is that allowed?
We recommend checking the Civil Aviation Authority's website for accurate information about drone usage: https://luftfartstilsynet.no/droner/. Flying drones in populated areas is subject to strict regulations for safety and privacy reasons. As a general rule, avoid flying over people or large crowds. For specific requests, please contact [email protected].
- Randonnée, Sledding, and One Foot/Mini Skis
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- Can we hike randonnée in the resort?
No. It is strictly forbidden to hike randonnée in the resort during and outside of opening hours. This is for safety reasons, as the slopes are reserved for skiers and snowboarders. After closing, grooming machines operate on the slopes, posing a significant risk. We urge everyone to respect these rules.
- Can I use One Foot or mini skis in the resort?
For safety reasons, we only allow alpine skis or snowboards in the resort. Visitors using mini skis should use the sledding area at the base instead of the lift-served slopes.
- Sustainability
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- How do you work with sustainability at the destination?
We have developed a dedicated sustainability strategy for Alpinco. You can read more about it here.
- Injury/Accidents
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- I or someone else has been injured. What should I do?
If you are injured in the resort, the Hafjell Ski Patrol can assist you. Call (+47) 40 40 15 00 or contact the nearest lift operator, who will notify the ski patrol via internal communication. It is important to know your exact location in the resort.
Read more about safety and what to do in case of an accident here.
- Sales Terms