Infection control rules
Hafjell Summer 2020
Hafjell Summer takes infection protection to the highest degree and has prepared some guidelines for this year's season. We have made an assessment of infection risk in all areas of our operations. The following is a review of infection control measures in order to be able to carry out the season in a safe manner, and within the current rules for infection control.
What is not mentioned in the overview are the areas of operation that we do not belive requires extraordinary measures other than that our guests follow general guidelines given by the authorities. This meaning, for example, cycling in the open air, hiking in the mountains and people's behavior in parks and other common areas.
Lift ticket sales
The main rule is that guests buy their lift tickets online. These online orders are picked up on vending machines that should have good hygiene information and disinfection available at each vending machine.
- Hafjell has vending machines for lift ticket sales that shall be used for selling lift tickets. At the vending machines there will be distance control in the queue, and hand splash at each vending machine. Routines for frequent cleaning of the vending machines are created.
- There will be one ticket office operated by a sales person. This is to be operated indoors, and guests are served through a glass window hatch. This option should only be used for the sale of season tickets and returns etc.
- Ticket control at the elevator takes place without contact. Guest will be able to pass here by swiping the card like during winter.
- Bike rental and workshop
Bike rental is booked online
- All rental is to take place through hatches in the wall, so that the customers are outside, and the staff inside the building. This way we will minimize the risk of infection between guests and staff. We will install windows that are suitable for this purpose. In the queue outside the building there will be distance control, and an extended roof will be built so that guests can stand dry outside the hatches. Only one person at a time should receive equipment from the staff. Employees who work with washing and equipment dispensing use gloves and must not put on clean equipment until it is handed over to the customer.
Procedures for handling rental equipment
The following rules shall apply for the treatment of rental equipment in an infectious manner:
- All bikes are rolled into place each morning with the use of disposable gloves
- Handover of bicycles to guests takes place via self-service
- Customers should wash their bikes themselves before handing in, soap will be available at the washing station, along with a thorough description of how the bike should be washed.
- Upon submission, staff must disinfect each bicycle at all contact points. Meaning handles, seat, pedals.
- When handing over, each helmet must be disinfected, and staff must wear gloves when handing the helmet
- Disposable hoods must be worn in all helmets.
- When handing in, each helmet must be treated thoroughly with disinfectant inside and out
- When handing over, each protective vest must be disinfected and the staff should wear gloves when handing over.
- Upon submission, guests should hang the vests on an outdoor stand, and each vest will be treated with disinfectant
- Knee protectors are washed in a washing machine between each user.
Jerseys are washed in a washing machine between each user.
Gondola and chairlift
- Signs and markings on the ground about distance control must be in place in both elevators. French fences or similar are used to maintain order in the queue, with separate queues for cyclists and for pedestrians.
- The chairlift should only take 2 people at a time, and one should sit at each end of the chair to avoid close contact. People from the same household, or people in the same traveling companion, can take the elevator along.
- In the gondola you should only drive 2 people at a time, with the exception of people from the same household, or in the same traveling companion. Ascending the descent of the gondola takes place without contact with automatic doors
- In the gondola, all windows should be open to vent the gondolas as much as possible. If someone comes down with the gondola, this gondola trolley will run out one round before anyone enters it again. The same goes for those who stand on top and are going down, then the gondola should be empty on the ride up.
- Elevator personnel should wear gloves and keep away from guests as far as possible. Here it will be a challenge with people who need help getting their bike on the elevator. Here, there will be a lower threshold for slowing down the speed so that, for example, a father has time to help his child get on the bike after sitting on his. If the elevator driver still has to help, the bicycle must be handed over in controlled forms.
- Signs, descriptions and information on this should be clearly visible when boarding.
- Guests should be encouraged to keep gloves on in these situations, with a request to touch as few surfaces as possible when boarding and boarding.
Bike patrol and injuries
- Our bicycle patrols have good experience working with sterilized equipment, and must be extra careful with plastic gloves, contamination equipment and cleaning of vehicles and emergency room.
- Minor injuries should be treated outdoors where possible.
- Extra mouthwashes, masks, gloves, disinfection and sterile equipment are purchased.
Events and crowds
- Event calendar will be downgraded both due to infection prevention and preparation time. Planned indoor activity and parties are canceled. Any prize awards for cycling competitions will be moved outdoors, and every event will have a separate action plan related to infection control.
- Signs with information on distance rules and rules for group gathering will be set up at all common areas (outdoors)
- All guests are informed not to take unnecessary risk and cycle well within their skill level
- Close all particularly risky parts of the bike park, and exposed items.
Info to guests
- Do not visit Hafjell Bike Park if you are quarantined or isolated.
- Follow the general advice given by the health authorities and feel free to use FHI's contamination warning.
- When using a lift, there should be a maximum of 2 people in each lift, with the exception of persons from the same household. Keep gloves on and touch as little surfaces as possible.
- First and foremost, cycling with people in the same household / people you are confident of in the near future is encouraged, and a maximum of 5 people in a group.
- Bicycles or other equipment should not be exchanged / borrowed, outside of their own household, without thorough cleaning between users, especially of handles and touch surfaces. Bike rental takes this seriously and thoroughly cleans all equipment between each user.
- Keep away from each other. Minimum 1 meter for standing and 10 meters for cycling. Avoid gatherings of people. Keep at least 5 meters distance to other groups at rest areas and at stops.
- Follow backwards and release faster cyclists by stopping at a bicycle stop or junction. Those coming from behind should also show consideration and keep a good distance when passing.
- No "high fives" or touches, but gladly shout "Jeehaa!" and encouraging words to each other ϑ
- Avoid taking unnecessary chances. Cycle within your skill level to avoid burdening contingency functions and health care.
- Gloves and protective gear are recommended, helmet is mandatory.